Shipping policy

At The Essence Pantry, we are committed to delivering your orders promptly and securely. Please review our shipping policy below:

Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

• Delivery typically takes 5-7 business days depending on your location.
• Remote areas may require additional delivery time.

Shipping Charges

• We offer free shipping on orders above ₹2000.
• A standard shipping fee of ₹60 applies to orders below ₹2000.

Tracking Your Order

• Once your order is shipped, a tracking ID will be sent to your registered email or phone number.
• You can use this ID to track your package on the courier service’s website.

Shipping Restrictions

• We currently ship within India.
• Shipping to certain remote or restricted areas may not be possible.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 48 hours of delivery with photo proof.
• We will work with the courier partner to resolve the issue.

For any further queries regarding shipping, feel free to contact us at support@theessencepantry.com.